Terms and Conditions
The Small Print.
• Prices on this site no longer include VAT. Sandalwood Ltd is now registered for VAT. No. GB363949554
• Pages with prices showing £0.00 are P.O.A, please get in touch with us and we'll find the current price for you.
• Although the prices on this site were accurate at the time of uploading, they may have changed by the time you place your order. Where prices have changed from the web site price we will contact you and advise you of the price change. We reserve the right not to supply any product at the advertised price, but to contact you and inform you of the current price.
• We have a minimum order value of £5.00. Minimum carriage charges are £3.85
The carriage charges calculated on this site are for UK INLAND destinations ONLY. Where the destination is not a UK Inland destination you can see the shipping charges for your destination by clicking on the link in the Carriage Charges Section on the Homepage. Where your destination is not included on the table, or the charges are different to those listed you will be contacted and advised of shipping charges before we process your order. By accepting our Terms and Conditions you also accept the shipping charges listed in the Carriage Charges Section on our Homepage.
Sandalwood will normally inform you when the shipment leaves our stores. You must inform Sandalwood if the goods have not arrived within 7 days of you placing the order OR 7 days after you were advised that it was shipped. Carriers will charge for returning to us any items that they were unable to deliver due to there being no one to receive the package. Should this occur then the cost of double shipping will not be paid by Sandalwood Ltd as this is outside our control. Returns should be sent to:
• Export orders to both individual customer and traders will be exclusive of VAT. No VAT will be shown on your invoice and you will need to pay any taxes due upon your orders arival in country.
WARRANTIES AND RETURNS
All parts and materials sold by us are subject only to the manufacturers warranty and we the seller assume no other obligation. In all cases liability is limited to the replacement of the goods. These items must be fitted within the appropriate engineering procedure and the end user must satisfy themselves that they are suitable for installation and airworthy.
Notification of discrepancy or damage on delivered goods must be made within 2 working days to email@example.com
Customers must obtain a returns number BEFORE returning items to Sandalwood. We are unable to accept for credit non stock items ordered to specific customer requirements.
ALL RETURNED ITEMS MUST BE INSURED FOR THEIR FULL VALUE
Before returning any product to Sandalwood it is necessary to contact us by email and obtain a returns number.
Where items have been correctly supplied and are not faulty a restocking charge of 10-30% will be made.
Returned goods must be unused, complete with the original packaging and both goods and packaging must be in the condition in which they were received. Electrical items are not usually returnable unless faulty
All items supplied by Sandalwood are subject only to the manufacturers warranty, and we, the seller, assume no other obligation.
Product specifications published on this site are for guidance only and the end user must refer to the manufacturers' specification to ensure that the product is suitable for the intended application
All items must be fitted within the appropriate engineering procedure and the end user must satisfy themselves that they are suitable for installation and airworthy.
ELECTRICAL ITEMS (unless faulty) will only be accepted for refund if they have not been connected to any electrical circuit.. Faulty electrical items will be returned to the manufacturer for assessment before the refund is made. No refund will be made for electrical items that the manufacturer reports are in good working order, or have been damaged by customer misuse.
AIRCRAFT INSTRUMENTS have, in many cases, seals on assembly screws etc to deter tampering. Items returned for warranty will not be accepted if the seals are broken or missing, or if the original labeling has been removed.
BRAKE PARTS supplied by Sandalwood must be used with the correct brake fluid. The use of incorrect fluid will damage seals and render the item useless. Damage of this type is not covered by the manfactures@ warranty.
The diversion of any goods supplied by Sandalwood in contravention of UK EU or US export regulations is prohibited.
SANDALWOOD LTD reserves the right to decline the custom of any company or individual who chooses to disregard our terms and conditions.
PRIVACY. SANDALWOOD LTD will not supply or release any information supplied to us by virtue of a sales submission unless legally obliged to do so by the police or other UK Government body.